ISO 9001:2015 certified company

Customer Satisfaction Survey

Customer Satisfaction Survey ISO 9001:2015


R&L is committed to continuous improvement and as our ongoing effort to provide better services and support we invite you complete our customer satisfaction survey. Your honest feedback is greatly appreciated.

Priority Ranking

Please rank each category in the order of importance that your company places in selecting suppliers.

  • A - Top Priority
  • B
  • C
  • D - Last Priority
Performance Rating

Please rate the questions in each category using the performance rating system.

  • 5 - Very Good
  • 4 - Above Average
  • 3 - Average
  • 2 - Below Average
  • 1 - Poor

1. Customer Service

 Priority
Ranking		 Performance Rating
1
Poor		 2
Below Avg		 3
Average		 4
Above Avg		 5
Very Good
Do we accommodate your needs for market driven changes?
Do we update you with order information as needed without request?
How do we compare to your best supplier in customer service?

2. Quality Planning & Performance

 Priority
Ranking		 Performance Rating
1
Poor		 2
Below Avg		 3
Average		 4
Above Avg		 5
Very Good
Do we consistently meet your product specifications and quality requirements?
How do we compare to your Best Supplier in overall quality planning and performance?

3. Delivery Performance

 Priority
Ranking		 Performance Rating
1
Poor		 2
Below Avg		 3
Average		 4
Above Avg		 5
Very Good
Do deliveries arrive on time at your location?
Are deliveries received in good condition?
Are our lead times suitable to your needs?
How do we compare to your Best Supplier in overall delivery performance?

4. Quotation & Pricing

 Priority
Ranking		 Performance Rating
1
Poor		 2
Below Avg		 3
Average		 4
Above Avg		 5
Very Good
Do we respond timely to your quotation request?
How would you rate our pricing relative to our competition?

5. Technical Support

 Priority
Ranking		 Performance Rating
1
Poor		 2
Below Avg		 3
Average		 4
Above Avg		 5
Very Good
Do our recommended changes to product and/or process specifications add value to the bottom line of your business?
Does our technical and process knowledge meet your needs?

6. Overall Performance

   Performance Rating
1
Very Unlikely		 2
Unlikely		 3
Neutral		 4
Likely		 5
Very Likely
Would you Refer or Recommend Rohde & Liesenfeld?
Do our recommended changes to product and/or process specifications add value to the bottom line of your business?

7. Testimonial

Services

Tools

Quote Request
Online Payment
Track Shipment

ROLI Projects

Rohde & Liesenfeld Canada Inc. is a member of CIFFA (Canadian International Freight Forwarders Association) and all transactions are subject to the CIFFA Standard Trading Conditions.

A full copy is available and is posted at
www.roliprojects.com/downloads/CIFFA-STCs-2021-English_Rebrand_1.pdf