Last Updated: 24th May, 2023

By using our website or submitting your information, you consent to the collection, use, and disclosure of that information as described in this Privacy Policy. This policy applies to information collected through our website (www.roliprojects.com) and any related services.

Introduction

For the purposes of applicable data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679 and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada, and Alberta's Personal Information Protection Act (PIPA), the data controller is Rohde & Liesenfeld Canada Inc., located in Canada. The privacy and security of our users and customers are of utmost importance to us. This Privacy Policy explains how we collect, use, share, and protect your personal information, how you can exercise your rights regarding that information, and the safeguards we have in place.

We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and, where appropriate, by email. Continued use of our website after such changes constitutes your acceptance of the updated policy.

 

Information We Collect and How We Use It

To provide our products or services, we may collect personal information such as your name, address, email address, phone number, and other relevant details. This information allows us to process your requests, communicate with you, and fulfill our contractual obligations.

We may use your information for the following purposes:

• To respond to your inquiries and provide customer support.
• To send you updates about our products, services, or promotions (with your consent where required).
• For internal research and analysis to improve our website and services.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

From time to time, we may share anonymized or aggregated data with our customer service agencies for research purposes to monitor and enhance our services.

We may also provide you with information about special features of our website or other products and services from Rohde & Liesenfeld Canada Inc. and our affiliates that we believe may interest you. If you prefer not to receive this information, you can opt out by emailing us at with the subject "OPT-OUT MARKETING".

Similarly, for related information from third parties or sharing your information with selected third parties, you can opt out using the same method.

Except as outlined in this policy, your personal data will not be disclosed to third parties without your consent, unless required by law.

 

Our Use of Information Gathering Technologies

We use cookies and similar technologies to collect information about site usage for statistical purposes. This helps us analyze website traffic, improve content, and enhance user experience. These technologies do not identify individuals personally unless combined with other data. You can manage cookie preferences through your browser settings.

 

How We Protect Your Information

While the internet is not entirely secure, we implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, loss, or misuse. Payment information is not stored by us and is handled securely by third-party processors.

 

Sale of Business

If our business is acquired or merged, your information may be transferred to the new owners or their advisors as part of the transaction, subject to applicable laws.

 

Updating Your Details

If your personal information changes, please notify us by emailing with the subject "UPDATE MY INFO". We will update our records accordingly.

 

International Data Transfers

Given the global nature of our operations, your information may be transferred to and processed in countries outside your jurisdiction, including Canada and potentially the United States or other locations. We ensure such transfers comply with applicable laws, using mechanisms like Standard Contractual Clauses (SCCs) for transfers to non-adequate countries under GDPR, or other appropriate safeguards.

 

Additional Information for Canadian Residents (PIPEDA and PIPA)

If you are a resident of Canada, the following additional information applies under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, for activities within Alberta, the Personal Information Protection Act (PIPA):

Personal Data We Collect

We collect the categories of personal information described in the "Information We Collect" section above.

Lawful Basis for Processing

We process your personal information based on:

• Your consent (e.g., for marketing communications).
• Performance of a contract (e.g., to provide services you request).
• Legitimate interests (e.g., website analytics, fraud prevention), where these do not override your rights.
• Legal obligations (e.g., record-keeping).

Your Privacy Rights

Under PIPEDA and PIPA, you have the right to:

• Access your personal information.
• Correct inaccurate information.
• Withdraw consent at any time (without affecting prior processing).
• Complain to the appropriate authority if you believe your rights have been violated.

To exercise these rights, contact us at . We will respond promptly in accordance with legal requirements. You may also contact the Office of the Privacy Commissioner of Canada (for PIPEDA) or the Office of the Information and Privacy Commissioner of Alberta (for PIPA).

Data Retention

We retain your personal information only as long as necessary for the purposes outlined, or as required by law. For example, information related to contracts may be kept for a reasonable period after the relationship ends, typically up to 7 years for tax purposes.

Data Breach Notification

In the event of a data breach involving personal information that creates a real risk of significant harm, we will notify the affected individuals and the relevant authorities (such as the Office of the Information and Privacy Commissioner of Alberta under PIPA or the Office of the Privacy Commissioner of Canada under PIPEDA) without unreasonable delay, as required by law.

 

Additional Information for EU Residents (GDPR)

If you are located in the European Economic Area (EEA), UK, or Switzerland, the following additional information applies:

Personal Data We Collect

We collect the categories of personal data described in the "Information We Collect" section above.

Lawful Basis for Processing

We process your personal data based on:

• Your consent (e.g., for marketing communications).
• Performance of a contract (e.g., to provide services you request).
• Legitimate interests (e.g., website analytics, fraud prevention), where these do not override your rights.
• Legal obligations (e.g., record-keeping).

Your Data Protection Rights

Under GDPR, you have the right to:

• Access your personal data.
• Rectify inaccurate data.
• Erase your data ("right to be forgotten") in certain circumstances.
• Restrict processing.
• Object to processing based on legitimate interests or direct marketing.
• Data portability.
• Withdraw consent at any time (without affecting prior processing).

To exercise these rights, contact us at . We will respond within one month, extendable if complex. You also have the right to lodge a complaint with your local supervisory authority (e.g., in the EU, find yours at edpb.europa.eu).

Data Retention

We retain your personal data only as long as necessary for the purposes outlined, or as required by law. For example, contract-related data may be kept for up to 6 years after the relationship ends.

 

Additional Information for California Residents (CCPA/CPRA)

If you are a California resident, the following additional information applies under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information:

• Identifiers (e.g., name, email, address).
• Commercial information (e.g., services purchased).
• Internet activity (e.g., browsing history on our site).
• Geolocation data (if provided).
• Sensitive personal information (none collected unless necessary for services).

Sources of Personal Information

We collect this information directly from you (e.g., forms), automatically (e.g., cookies), or from third parties (e.g., service providers).

Business or Commercial Purposes

We use this information for the purposes described in "Information We Collect and How We Use It".

Sharing and Selling Personal Information

In the past 12 months, we have shared personal information with service providers (e.g., analytics, hosting) for business purposes. We do not "sell" personal information as defined under CCPA/CPRA, nor do we share it for cross-context behavioral advertising.

Your CCPA Rights

You have the right to:

• Know what personal information we collect, use, disclose, or sell about you.
• Delete your personal information.
• Opt-out of the sale or sharing of your personal information (not applicable as we do not sell).
• Correct inaccurate personal information.
• Limit use of sensitive personal information (if applicable).
• Non-discrimination for exercising your rights.

To exercise these rights, submit a verifiable request via email to . We will verify your identity and respond within 45 days, extendable by 45 days. You may authorize an agent to make requests on your behalf.

Shine the Light Law

Under California's Shine the Light law, you can request information about disclosures to third parties for direct marketing. As we do not share for such purposes, no action is needed.

 

Compliance with Canada's Anti-Spam Legislation (CASL)

We comply with Canada's Anti-Spam Legislation (CASL) when sending commercial electronic messages. We obtain consent where required and provide unsubscribe mechanisms in our marketing communications.

 

Your Consent

By providing your information, you consent to its use as described herein. For GDPR purposes, consent is one basis, but we rely on others as noted. You can withdraw consent at any time by contacting us.

 

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at